Collecting your individual and your team's meetings over time is a gold pot for valuable information and insights. You can discover/validate your customer’s pain points, objections, whom they see as your competitors, ways you can improve your product, and much more in easy-to-understand intuitive dashboards.
Avoma’s Conversational Insights help you extract, analyze and monitor all valuable insights happening in your meetings and across the organization in nicely summarized dashboards. It consists of a few parts:
- Activity dashboard – gives you a visual summary of all your team or company-wide conversations. It is rich with filters, which help you to be very granular in your analysis; you can filter the total number of talks and time spent on conversations by the entire organization, specific teams, individual users, and much more.
- Interaction Intelligence – helps you gain insights into the most used filler words, extended monologues devoid of customer or prospect interactions, and more.
- Topic Intelligence – helps you understand the collective average time spent by your team members on topics such as introductions, demos, and pricing. Plus, the time everyone spends on those topics so that you can replicate what works and avoid what doesn’t.
- Competitor Intelligence – informs you about your competitors' landscape directly from customer conversations. It gives you an instant overview of the most and least mentioned competitors, so you are always on top of your competitive intel.