Conversation Insights

Gain deep insights to transform strategy, enhance performance, and drive superior experiences

Avoma’s Conversation Insights dashboard is a transformative tool that turns your meetings into a goldmine of actionable data. Within every conversation lies invaluable insights that can help you understand pain points, address objections, identify competitors, and discover opportunities for improvement.

Dive Deep into the Dashboard

Avoma’s intuitive Conversation Insights dashboard is here to make it easier to regularly extract, analyze, and monitor your valuable meeting moments. This dashboard is divided into four powerful tabs, each designed to provide unique insights into your team’s conversations. Let’s explore how you can leverage each of these tabs to enhance your performance and strategy:

1. Interactions

The Interactions tab focuses on understanding communication patterns within your meetings. Here’s what you can achieve:

Identify Filler Words: Discover the most frequently used filler words, helping to improve speaking habits for clearer communication.
Spot Extended Monologues: Highlight long, uninterrupted monologues to ensure more engaging and interactive conversations with customers or prospects.

2. Topics

The Topics tab breaks down how time is spent on various subjects during meetings. Utilize this tab to:

Analyze Topic Distribution: See the average time spent on key topics like introductions, product demos, and pricing discussions.
Optimize Team Performance: Compare how different team members allocate their time, allowing you to replicate successful strategies and refine less effective ones.

3. Trackers

The Trackers tab gives you a competitive edge by providing insights into your market landscape based on customer conversations. This tab allows you to:

Monitor Competitor or Keyword Mentions: Instantly view which competitors, products, or tools are being mentioned most and least often, keeping you informed and prepared to address competitive dynamics.

4. Custom Trends

The Custom Trends tab empowers you to tailor reports based on specific keywords and phrases. This feature lets you:

Generate Custom Reports: Instantly create data-rich reports that focus on the mentions of specific terms and phrases, providing insights tailored to your business needs.

Maximizing the Value of Conversation Insights

To fully leverage the Conversation Insights dashboard, consider these best practices:

Regularly Review Insights

Make it a habit to review the insights dashboard consistently. Schedule periodic check-ins to discuss findings with your team and ensure you’re staying on top of emerging trends and areas that need improvement.

Continuously Improve Strategies

Utilize the trend analysis features to refine your communication strategies continually. Keep an eye on the Trackers tab to stay updated on competitor activities and adjust your positioning as needed. Use Custom Trends to monitor the effectiveness of new initiatives and keywords.

Improve Support

Leverage the Sentiment Analysis from the Interactions tab to detect recurring positive or negative sentiments to provide targeted product updates, training, and support, and significantly boost satisfaction.

Learn more about each of these insight dashboards:

Start leveraging the full potential of Conversation Insights today to elevate your strategy and achieve greater success!