How to configure Live Streaming in Zoom

Before you configure live streaming, ensure the following:

You have a licensed Zoom account
Your Zoom account is connected to Avoma → Follow setup instructions here if it is not.
Zoom Cloud Recording is enabled in your account settings.

Note:

If you're using an individual Zoom connection, you can enable the setting yourself, unless it's locked by your organization's admin. Follow the steps under For individual Zoom users.
If your Zoom account is connected via admin provisioning, only a Zoom Admin can enable or modify the Live Streaming setting. Refer to the For Zoom Admins section below.

Step 4: Locate the setting: Allow live streaming of meetings and Turn the toggle ON next to it.

Step 5: Select the checkbox for Custom Live Streaming Service

If the setting is locked at the admin level, you may need to contact your Zoom account admin to enable it for your org.

If your org uses Zoom Admin Provisioning, follow these steps:

Step 1: Sign in to Zoom as an Admin

Step 2: Scroll down to Account Management and go to Account Settings in the left sidebar.

Step 4: Locate the setting: Allow live streaming of meetings and Turn the toggle ON next to it.

Step 5: Select the checkbox for Custom Live Streaming Service.

This ensures all Zoom users in your org, whose accounts are provisioned via admin, can use Avoma’s real-time features like Live Bookmarks.

Once live streaming is enabled and the host joins the meeting:

All participants will receive two Zoom prompts separately:
- One for Recording
- One for Live Streaming

Participants must accept both prompts to continue
A Live Streaming banner will appear at the top of the Zoom screen, confirming that the meeting is being streamed via Avoma

If you have questions about using Zoom integrations, reach out to us at help@avoma.com — we will be happy to help.

To use real-time features in Avoma, like live transcription, Live Bookmarks, and the Live Answer Assistant, you need to enable Zoom’s Custom Live Streaming Service.