1. Help Center
  2. Conversation Intelligence

How to customize keyword trackers

Avoma can listen for and track certain custom keywords that come up in the conversations that are important to you and your team

  1. Click on your name at the bottom of the navigation sidebar, then click on Settings.
  2. Click on Keyword Trackers.
  3. You can add your custom words to four categories: 
    • Competitors
    • Technologies
    • Features
    • Use Cases
  4. Click on the category of your choice, and add or remove keywords or phrases. 

Screen Recording 2020-03-19 at 04.35 PM

For any other questions, feel free to chat with us, reach out to our support team at support@avoma.com or email me directly at naima@avoma.com.