--- title: What are Smart Topics, Prompts, Trigger Prompts, Keywords, and Smart Trackers description: "Understand how Avoma Smart Topics work before configuring: what Prompts, Trigger Prompts, Keywords, and Smart Trackers mean and when to use each." --- [Skip to content](https://help.avoma.com/leveraging-smart-topics#main-content) English Show submenu for translations ![Avoma-Logo](https://help.avoma.com/hs-fs/hubfs/Product%20Newsletter%20Asset/Pricing%20email%20groups/Avoma-Logo.png?width=160&height=37&name=Avoma-Logo.png) - [Blog](https://www.avoma.com/blog) - Product Show submenu for Product - [AI Meeting Assistant](https://www.avoma.com/ai-meeting-assistant) - [Scheduler and Lead Router](https://www.avoma.com/scheduler-lead-router) - [Conversation Intelligence](https://www.avoma.com/conversation-intelligence) - [Revenue Intelligence](https://www.avoma.com/revenue-intelligence) - [Schedule a Demo](https://www.avoma.com/demo) Open main navigation Close main navigation - [Blog](https://www.avoma.com/blog) - Product Show submenu for Product - [AI Meeting Assistant](https://www.avoma.com/ai-meeting-assistant) - [Scheduler and Lead Router](https://www.avoma.com/scheduler-lead-router) - [Conversation Intelligence](https://www.avoma.com/conversation-intelligence) - [Revenue Intelligence](https://www.avoma.com/revenue-intelligence) - [Schedule a Demo](https://www.avoma.com/demo) - English Show submenu for translations - [Home](https://www.avoma.com/) [Home](https://www.avoma.com/) How can we help you today? - There are no suggestions because the search field is empty. 1. [Avoma Help Center | Documentation, Guides & Support](https://help.avoma.com/?hsLang=en) 2. [Avoma Configuration (Admins)](https://help.avoma.com/avoma-configuration-admins?hsLang=en) 3. [Meeting Assistant configuration](https://help.avoma.com/avoma-configuration-admins?hsLang=en#meeting-assistant-configuration) # What are Smart Topics, Prompts, Trigger Prompts, Keywords, and Smart Trackers Smart Topics are the foundation for how Avoma captures and organizes information from your meetings. This article explains the key concepts—what they mean, how they work, and when to use each one. It’s for Admins and users who want to understand how Smart Topics behave before configuring or using them. Use this article as a reference while setting up Smart Topics or reviewing extracted notes. ### **Smart Topics** Smart Topics define **what information Avoma should capture and organize** from conversations. - Avoma includes **Default AI Smart Topics** that work out of the box. - Default AI Topics are **always available and always listening** for relevant signals. - You can also create **Custom Smart Topics** for information specific to your business (for example, referral source, competitors, goals, or objections). - Smart Topics surface extracted content in **meeting notes** and make it available for **trend tracking**. **Note**: Only **Admins** can create or configure Smart Topics, but **all users** benefit from them in notes and Trackers. If you’re not an Admin, share suggestions with your Admin. ### **Prompt** Each Smart Topic includes a **Prompt** that tells Avoma AI what *good capture* looks like. - The Prompt describes the **type of information** Avoma should extract—not just keywords. - A strong Prompt improves **accuracy and consistency** in notes. - You can use **Example prompts** or **Generate prompt with AI** to get started. **Tip**: Write the Prompt as instructions to the AI, including what belongs in the topic and what should be excluded. ### **Trigger Prompts for Topic Detection** Trigger Prompts are one way Avoma extracts notes for a Smart Topic. - They are **questions or phrases** spoken during the call. - When Avoma detects the trigger (or a close variation), it extracts what’s said **immediately before and/or after** the prompt. - This is a **voice-of-the-customer**, story-driven approach, best for **longer explanatory answers**. Key details: - Reps don’t need to use exact wording—Avoma AI understands intent and phrasing. - You can add multiple variations to reflect real rep language. - Trigger Prompts work best for topics like **Referral Source**, **Goals**, or **Decision Criteria**. ### **Keywords** Keywords are another way Avoma extracts information for a Smart Topic. - Avoma listens for **specific words or phrases** you define. - When a keyword is mentioned, Avoma can extract it into notes and track it. - Keywords are ideal for **short, bulleted, scannable notes**. Common uses: - Competitor names - Product names - Channels (LinkedIn, Google, Partner) **Note**: Keyword extraction and tracking are available based on your **Avoma plan**. Keyword mentions appear in the **Trackers dashboard**. ### **Smart Trackers** Smart Trackers extend keywords by capturing **concepts**, even when wording varies. - You define a concept using a short phrase and provide example sentences. - Avoma uses these examples to recognize similar ideas across conversations. - Smart Trackers are best for themes like goals, pains, objections, or strategic initiatives. Once active, Smart Trackers can: - Extract mentions into notes (if enabled) - Surface trends in the **Trackers dashboard** - Retrospectively scan up to **12 months** of conversations (license limits apply) ### **When should I use each?** - Use **Prompt** to define *what belongs* in a Smart Topic. - Use **Trigger Prompts** when you want to capture a **customer’s response** to a specific question. - Use **Keywords** when you want **clear, standardized terms** in notes and reporting. - Use **Smart Trackers** when the same idea shows up in **many different ways**. ### **What’s next** - Read **[How to customize Smart Topics](https://help.avoma.com/how-to-customize-smart-topics?hsLang=en) with Trigger Prompts, Keywords, and Smart Trackers** to set these up. - Review [**Default AI Smart Topics**](https://app.avoma.com/settings/smart_categories) and tailor them to your business. - Align with your team on which questions should be asked consistently on calls. ### **Recap** Smart Topics control what Avoma captures from your meetings. 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