How to check meeting usage insights

Recording Insights helps sales and revenue leaders understand how many meetings are being captured, who is recording them, and where gaps exist. It’s designed for managers and admins who want visibility into meeting recording adoption and coverage across the team. Use this view to spot missed recordings, coach individuals, and improve overall data quality.

Before you begin

Step-by-step

Overview 

The Overview tab focuses on conversation usage, not calendar meetings.

What the Overview tab shows

1. Navigate to Usage Intelligence → Activity → Overview.

2. Review the top-level metrics:

   • Total Conversations – total number of recorded conversations in the selected timeframe.

   • Average Conversations / User – average number of conversations per team member.

   • Total Time Spent – total time spent across all conversations.

   • Average Time / User – average conversation time per team member.

Review activity by team member

1. Scroll down to the table to see activity by individual:
   
   

   • Team Member

   • Number of Conversations

   • Total Hours Spent in Conversations

   • Avg. Duration
     
     

2. Use this view to answer questions like:

   • Who is most active in conversations?

   • How much time is the team spending with customers?

   • Are conversation volumes trending up or down?

Use filters to refine Overview data

1. Apply filters at the top to narrow results

   
   

   • Timeframe (for example, Last 7 days)

   • Team

   • Member

   • Companies

   • Purposes

   • Outcomes

   • Call Types

   • Deal Stages (During / Now)

   • Amount Now

The Overview tab is best used for activity monitoring and workload analysis.

Recording insights

1. Navigate to Recording Insights.

2. Review the summary metrics at the top:

   • Meetings Synced from Calendar – total meetings pulled in from connected calendars.

   • Meetings Recorded – meetings that successfully have a recording.

   • Meetings Not Recorded – meetings that were not captured.

   • Total Recording Duration – combined length of all recorded meetings.

Analyze recording data by team member

1. Scroll to the table below the summary metrics.

2. Review each column to understand coverage:

   • Members – individual users on your team.

   • Meetings Synced from Calendar – total meetings associated with that member.

   • Total Recording Duration – total recorded time attributed to the member.

   • Reasons if Not Recorded – explanation for why meetings were missed (for example, recording disabled or permission issues).

   • Meetings Attributed to Member – meetings credited to the member.

   • Recording Status – whether meetings were recorded or not.

Filter recording insights

1. Use the filters at the top of the table to narrow results:

   • Recording Insights timeframe (for example, Last 7 days).

   • Team – view data for a specific team.

   • Member – focus on an individual.

   • Meeting Type – analyze specific meeting categories.

2. Combine filters to answer specific questions, such as:

   • Which reps missed recordings last week?

   • Which meeting types are least likely to be recorded?

Take action from insights

1. Identify members with high Meetings Not Recorded counts.

2. Review the Reasons if Not Recorded column to understand root causes.

3. Follow up with coaching, configuration fixes, or reminders as needed.

FAQs

How is “Time Spent in Conversations” calculated?

It’s the combined duration of all recorded conversations.
This includes only conversations that were successfully captured, not meetings that occurred but weren’t recorded.

Which tab should managers check regularly?

Use both, but for different purposes:

• Overview → weekly activity, workload, and engagement checks

• Recording Insights → recording adoption, compliance, and gap analysis