We offer a variety of licenses, from free to paid, that you can purchase to get added value out of Avoma
Welcome to our pricing knowledge base article. Here, you'll find all the information needed to understand our software as a service (SaaS) pricing plans, features included and any restrictions. We'll also cover billing options, discounts and promotions. Get a clear understanding of what you'll be getting with each plan, and feel free to reach out to our customer support team if you have any further questions.
Avoma's pricing page is the best place to review which combination of licenses best fits your team!
For Non-revenue generating teams
Basic
The Basic license is excellent for backend teams looking to collaborate and review meetings with clients. This license includes features to help the user listen to their team's calls with customers and provide feedback.- Unlimited Scheduling
- Agenda Preparation & Templates
- Collaborative Note-taking
- Call Listening & Collaboration
- Uses "Avoma.com Notetaker" as default Bot name
NOTE: A recorded minutes badge is made available for users on the Basic and Starter Licenses (300 and 2400 minutes as limits respectively), which shows indicators of how close you are to the limit.
- Green - Up to 80% usage
- Yellow - Between 81% and 90%
- Red - Above 90%
Starter
The Starter license is great for non-client-facing teams looking to review calls, share feedback, and record a few meetings. This license includes features to help the user review client meetings, provide feedback, and record a limited number of meetings.
- Everything in Basic
- Up to 40 meetings/user/month
- Up to 60 minutes/meeting
- Min. 1 user
- Allows for custom Bot name
Plus
The Plus license is outstanding for support teams with client-facing meetings looking specifically for recording, transcription, and note-taking. This license includes features to help the user record unlimited meetings, review calls, and take AI-generated notes.
- Everything in Starter
- Unlimited meetings/user/month
- CRM & Dialer Integration (including Salesforce)
- AI Generated Automatic Chapters for call recordings
- Custom AI Assistant Name
For Revenue generating teams
Business
The Business license is excellent for Sales and leadership teams interested in predicting their pipeline and coaching their teams. This license includes features to help the user record unlimited calls, coaching, analyze conversations, categorize calls in CRM, and evaluating deals.
- Everything in Plus
- Round-Robin and Advanced Lead Routing
- Auto Call Scoring with AI Scorecards
- Adv. Conversation & Usage Insights
- Deal Risk Alerts and Forecasting
- Pipeline Review & CRM Updates
- Min. 3 users
Enterprise
The Enterprise license is excellent for large sales teams interested in a customized workflow. This license includes features to help the user walk through Avoma's full functionality with customized analytics and data extraction.
- Everything in Business
- Implementation Success
- Custom Data Retention
- Min. 10 users
NOTE: Conversation Intelligence will only display metrics for team members with Business and above licenses.
NOTE: Avoma offers monthly licenses, or you can sign up for yearly licenses with a discount.
To take action on the licenses, go into Avoma's Billing Page and make the adjustment. Or check out the How do Avoma Licenses Work article for more detailed information.
If you have any questions or want to learn more about the different options, email us at support@avoma.com or your Customer Success Manager or request a demo with our team.